Privacy Policy

Who we are

This policy is issued by First Class Home Services LLC (“First Class”, “we”, “us”), 8605 Dove Ridge Way, Parker, CO 80134. It covers this website, first-classhomeservices.com, our interest list, and the information we collect when you become a member or contact us by phone, email or text.

Information we collect

When you join the interest list

• Required: first and last name, email address, mobile number, home street address, city and ZIP code.
• Optional: the services you would like help with, what interests you most, and your answer to “What’s one home-maintenance task you wish you never had to do again?”
• Your contact choices: whether you agreed to email, to service text messages, and to marketing text messages. Each is a separate, unticked box, and none is required to join.

Your consent record

When you submit the form, we save the exact wording of each contact option you were shown, which ones you ticked, the version of that wording, the date and time, the page address and your browser type, so we can show what you agreed to.

When you become a member

• Your service address, plan, visit history and notes about your property.
• Access instructions you choose to give us, such as a gate or lockbox code.
• Photos our team takes of the work at your property.
• Billing details. Card and bank details are entered with and processed by our payment processor; we do not store full card numbers.
• Messages you send us and your preferences about how we contact you.

Information collected automatically

This website sets no cookies, uses no analytics, and runs no advertising or tracking pixels. Our hosting provider records basic request logs (IP address, browser type, the page requested and the time) to operate and secure the site.

We do not ask for, and ask you not to send, sensitive information such as Social Security numbers, health information or government ID numbers.

How we use your information

We use personal information to:

• Tell you about our launch, membership plans and availability in your area;
• Contact you by email or text only in the ways you agreed to;
• Schedule and perform visits, bill for your membership and keep account records;
• Understand which services homeowners want and decide where to launch next, using city and ZIP code information in aggregate;
• Respond to questions and handle service or warranty claims;
• Keep records the law requires, and keep proof of your contact consent;
• Protect our customers, our team and this website from fraud, spam and abuse.

We will not use your information for a new purpose without telling you first.

Text messages and phone calls

We text you only if you tick the matching box on our form or otherwise agree in writing. Service and marketing texts are separate choices.

Service messages

Scheduling confirmations, arrival notices and account updates about work at your property.

Marketing messages

Promotions, offers and seasonal maintenance reminders. Consent to marketing texts is never a condition of buying anything from us.

Opting out

Reply STOP to any text to stop receiving them, or HELP for help. You can also contact us using the details below. Message frequency varies. Message and data rates may apply. We send texts only between 9 a.m. and 8 p.m. in your local time.

Mobile information is not shared for marketing. We do not share your mobile number or text-message consent with third parties or affiliates for their own marketing. We share it only with the service providers that help us deliver messages.

Email

If you agree to email, we will send you news about our launch, membership plans, offers and maintenance reminders. Every marketing email includes an unsubscribe link and our postal address, and we honor unsubscribe requests within 10 business days. Members still receive emails about their appointments, invoices and account.

Who we share information with

We do not sell your personal information, and we do not share it for targeted advertising. We share it only with service providers that help us run the business, and only as much as they need:

• Netlify — hosts this website and stores interest list submissions.
• Google Fonts — supplies the typefaces on each page. Your browser requests them directly from Google, which receives your IP address. Google Fonts sets no cookies.
• Payment, scheduling, email and text-message providers — when we begin enrolling members and sending messages, we will name each provider here before it receives your information.
• Subcontractors — if another qualified company helps with work at your property, we share only the job details, address, access notes and contact information it needs.

We may also disclose information where the law requires it; to protect the rights, property or safety of our customers, our team or the public; or as part of a sale or merger of the business, in which case this policy continues to apply to your information.

How long we keep information

• Interest list: until you ask to be removed, or 24 months after we begin service in your area if you have not become a member.
• Consent records and opt-out requests: at least 4 years after we last contact you.
• Member, job and billing records: 7 years after your last service, for tax, warranty and legal purposes.
• Photos of work at your property: 3 years after the work is completed.
• Website request logs: for the period our hosting provider keeps them.

When information is no longer needed, we delete it or remove the details that identify you.

Your choices and rights

Wherever you live, you may ask us to:

• Tell you what personal information we hold about you, where it came from and who we shared it with;
• Give you a copy of it in a usable format;
• Correct information that is wrong;
• Delete your information, except records the law requires us to keep;
• Stop sending you marketing email or text messages.

To make a request, email privacy@first-classhomeservices.com or call 866-HOME-011 (866-466-3011). We will confirm your identity by matching details you give us to what we hold, and respond within 45 days. If we need more time, we will tell you why, and take no more than another 45 days. Someone you authorize may make a request for you; we may ask for proof that they are authorized.

If we decline a request, you may appeal by replying to our decision. We will answer your appeal within 45 days. If you are not satisfied, you may contact your state attorney general.

We will not treat you differently, deny service or charge a different price because you made a request.

State privacy laws

Several states, including California, Colorado, Connecticut, Oregon, Texas, Utah and Virginia, give their residents privacy rights. We give the rights above to everyone, whether or not their state’s law applies to us.

• No sale, no targeted advertising, no profiling. We do not sell personal information, use it for targeted advertising, or use it for automated decisions that have legal or similarly significant effects.
• Global Privacy Control. This website runs no advertising or tracking technology, so there is nothing to opt out of today. If that changes, we will treat a Global Privacy Control signal from your browser as a request to opt out.
• California. We do not share personal information with third parties for their direct marketing, and we do not sell or share information about consumers under 16.
• Nevada. We do not sell covered information. You may still email us to record an opt-out request.

How we protect information

Every page of this website is served over an encrypted (HTTPS) connection, and browsers are told to always use it. Form submissions are encrypted in transit and stored with our hosting provider, where only the owners of First Class Home Services can see them. Access codes you give us are kept in our customer records, available only to the team members who need them for your visits.

No system is perfectly secure. If a breach affects your personal information, we will notify you as the law of your state requires.

Children

Our services are for adult homeowners and this website is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our business changes. When we do, we will change the ‘Last updated’ date at the top of this page. If we make a significant change to how we use your information, we will email the people affected before the change takes effect.

Contact us

For questions about this policy, or to make a privacy request:

• Email: privacy@first-classhomeservices.com
• Phone: 866-HOME-011 (866-466-3011)
• Mail: First Class Home Services LLC, 8605 Dove Ridge Way, Parker, CO 80134