Accessibility Statement

Our commitment

We want every homeowner to be able to use this website, including people who use screen readers, navigate by keyboard, need larger text, or prefer reduced motion.

Accessibility is treated as part of building the site, not as something added at the end.

The standard we aim for

We build to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the standard commonly applied to business websites in the United States.

What we have done

The following are in place and have been checked on the live site:

• A “skip to main content” link for keyboard users.
• Visible focus outlines on every interactive element.
• Every form field has a real, visible label, and required fields are marked.
• The form is checked before it is sent, using the browser’s own error messages, which screen readers announce.
• Text contrast meets or exceeds the 4.5:1 minimum, including on dark backgrounds.
• Meaningful images carry alt text; decorative images are hidden from screen readers.
• Every Homeowner Tip is written out as text on the page, not only inside the printable image.
• Headings run in a logical order, so each page can be navigated by structure.
• Animation is turned off automatically for visitors who ask for reduced motion.
• Pages work from small phones to large desktops with no sideways scrolling.
• Automated testing (axe-core) reports zero issues across all pages of the site.

Known limitations

We would rather list these than claim the site is perfect:

• The site has not yet been tested by a person who uses a screen reader every day.
• The printable Homeowner Tip sheets are images. The same advice is on the page as text.
• Our printed materials (door tags, postcards, flyers) are not covered by this statement. If you need one in another format, ask us.

Tell us about a problem

If any part of this website is difficult to use, we want to hear about it and we will fix it. Tell us what you were trying to do and which page you were on:

• Phone: 866-HOME-011 (866-466-3011)
• Email: hello@first-classhomeservices.com

We aim to reply within 2 business days. If you cannot use the website at all, call us — we are glad to handle everything by phone, and you will not receive worse service or different pricing for doing so.

Why we do not use an accessibility overlay

We do not use an accessibility overlay, widget or toolbar — the kind of product that promises instant compliance from a single line of code. These tools are widely opposed by disabled users, frequently interfere with the screen readers and browser settings people already rely on, and have themselves been the subject of accessibility lawsuits.

We fix the website instead.

Review

We review this statement and re-test the website at least once a year, and after any major change. This statement was last reviewed on October 12, 2026.