Cancellation & Refund Policy

The short version

• Cancel any time, online in one step, by phone or by email.
• No cancellation fee and no notice period.
• Monthly plans end at the close of the month you have paid for, with no further charges.
• Annual plans get a refund of the unused value, worked out below.
• Changed your mind? Cancel within 14 days of enrolling, before your first visit, for a full refund.

Automatic renewal

Memberships renew automatically at the end of each term, for the same length of term, and we charge your payment method on file for each new term until you cancel.

For annual plans, and before a monthly plan renews past its first year, we email you 25 to 40 days before the renewal date with the price and how to cancel. Cancel before the renewal date to avoid the next charge.

How to cancel

• Online: use the one-step cancel link in your enrollment confirmation and in every billing email.
• Phone: 866-HOME-011 (866-466-3011).
• Email: hello@first-classhomeservices.com, from the email address on your account.

We confirm every cancellation by email within 1 business day, with the date it takes effect and any refund due. We will not make you speak to a salesperson to cancel.

When cancellation takes effect

Cancellation takes effect at the end of your current billing term unless you ask for it to take effect sooner. Your services continue until then, and you will not be charged again.

Refunds

• Monthly plans: the month you are in is not refunded, unless we failed to provide a service due in it.
• Annual plans: we refund the amount you paid, minus our standard non-member price for the services we have already performed that term. If that leaves nothing, no refund is due and you owe nothing more.
• Within 14 days of enrolling, before your first visit: full refund.
• Services we missed: if we failed to provide a service you paid for, we refund it or credit it, your choice.

Example. You prepay for a year, we perform your spring sprinkler startup in April, and you cancel in May. We refund what you paid minus our standard price for one sprinkler startup.

Refunds go back to your original payment method within 10 business days of cancellation.

If we cancel

We may cancel a membership if a payment is more than 30 days overdue; if the Property is unsafe to work on; if we cannot get access for three scheduled visits in a row; if anyone at the Property is abusive or threatening toward our team; or if we stop serving your area. We will tell you why by email.

When we cancel, we refund any prepaid fees for the unused part of your term, less any amount you owe us.

If you are not satisfied

If any work is not done right, tell us within 7 days of the visit and we will come back and fix it at no charge. If you are still not happy, contact us and we will work it out with you, which may include a credit or a partial refund.

Billing questions and chargebacks

Questions about a charge? Contact us at hello@first-classhomeservices.com or 866-HOME-011 (866-466-3011). We reply within 2 business days and fix billing mistakes quickly. Please contact us before disputing a charge with your bank; we can usually resolve it faster.